ETS Mondésir operates in strict compliance with Congolese law, OHADA law and international trade standards. Everything is written down. Nothing is hidden.
| Company name | ETS Mondésir |
| Legal form | Individual commercial establishment |
| Country of operation | Republic of Congo |
| Registered office | Brazzaville, Congo |
| Director | M. Mondésir |
| Contact | [email protected] |
| Operating since | 2019 — 7 years of experience |
The supplier disappears with the money. Our rule: never full payment without a contract.
Due to incorrect documents. We handle the paperwork and keep you informed at every step.
Production photos + supplier verification before shipping, every time.
Any commitment above 50,000 FCFA is the subject of a signed written quote or documented exchange constituting an agreement.
Every payment is documented. Receipt provided on request. History kept for a minimum of 5 years.
Our clients' information is never shared with third parties for commercial purposes.
In the event of a dispute, Congolese law and the OHADA Uniform Acts apply and protect both parties.
The Congolese Commercial Code governs all commercial activities on national territory. ETS Mondésir is registered in accordance with the provisions relating to individual commercial establishments.
What this means for you: You are dealing with a legally recognised entity whose commercial obligations are defined and enforceable.
La Republic of Congo développe son cadre réglementaire pour les énergies renouvelables. Nos installations respectent les normes techniques en vigueur, notamment les standards IEC (Commission Électrotechnique Internationale) adaptés au contexte africain.
Standards applied: IEC 60364 for low-voltage installations, IEC 61215 for crystalline solar panels, IEC 62109 for inverters.
What this means: Your installation is up to standard. In the event of an inspection or expert assessment, you have our installation certificate.
The consumer protection provisions integrated into Congolese commercial law guarantee in particular:
ETS Mondésir respects these rights and goes beyond its legal obligations in its warranty and after-sales policy.
All our imports pass through official customs services. We scrupulously comply with:
Important: Customs clearance times are beyond our control. In the event of a delay, we will inform you immediately with proof of filing.
You never pay everything upfront. Maximum 60% at order, the rest on delivery.
For import orders, we send photos of your products before shipment.
Tracking number communicated upon dispatch. You always know where your order is.
OHADA (Organisation for the Harmonisation of Business Law in Africa) is a treaty signed by 17 African countries including Congo. It establishes a unified, clear and enforceable business law.
Why this protects you: In the event of a commercial dispute, the rules are known, applicable and identical for all parties. You benefit from modern business law within the African framework.
Our import operations from China, Turkey, the UAE and Europe are governed by international trade rules:
Incoterms define who bears the costs and risks of transport. We work primarily on CIF terms (Cost, Insurance, Freight to destination port) to maximise your protection. The term used is specified in each import quote.
The United Nations Convention on Contracts for the International Sale of Goods applies to our contracts with foreign suppliers. It precisely defines the rights of each party in the event of non-conformity or delay — and obliges us to make claims when necessary.
For significant transactions, we use payment mechanisms based on the Uniform Customs and Practice (UCP 600) and documentary collection rules. This protects the buyer (you) and the seller against respective defaults.
Every transaction with ETS Mondésir is documented, signed and archived. No verbal promises — written records.
Every order starts from an official quote, validated and archived
Deposit, balance, delivery: every payment gives rise to a receipt
In the event of a dispute, the resolution procedure is clearly defined in writing
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These terms apply to all our services. Written to be understood, not to be circumvented.
Any order placed with ETS Mondésir, by WhatsApp, email, online form or in person, constitutes acceptance of these T&C. These conditions take precedence over any customer document, unless a particular written and signed agreement has been made.
2.1 Prices are in CFA Francs (FCFA), firm for 15 days from the date of the quote.
2.2 Deposit: For any service exceeding 100,000 FCFA, a deposit of 40 to 60% is required at the time of order. The balance is due on delivery or completion of the service.
2.3 Payment methods: Bank transfer, Mobile Money (MTN, Airtel), cash, bank cheque. ETS Mondésir never requires full upfront payment for a first order.
2.4 Invoicing: A receipt or invoice is issued for every transaction. Keep it in case of dispute.
3.1 Indicative lead times:
3.2 Force majeure: ETS Mondésir is not responsible for delays caused by customs, third-party carriers, strikes or force majeure. We commit to informing you within 24h of any foreseeable delay.
3.3 Transfer of risk: Risk is transferred to the client upon actual delivery. For imports, upon handover to the carrier at the port of departure, unless cargo insurance has been taken out.
4.1 Product warranty: Manufacturer warranty per product specification + ETS Mondésir conformity warranty (product matching the quote, free from apparent defects).
4.2 Installation warranty: Labour warranted for 6 months. Installation defect identified within this period = free repair.
4.3 Returns: Report within 7 days. Product in original condition. Return costs at our expense if the product is defective or non-conforming.
4.4 Exclusions: Misuse, unauthorised modification, force majeure.
The liability of ETS Mondésir is limited to the amount of the service concerned, except in cases of gross or intentional misconduct duly established.
Disputes: Amicable resolution as a priority within 30 days. Failing that, mediation at the Brazzaville Chamber of Commerce. Failing that, competent courts of Brazzaville. Applicable law: Congolese law supplemented by the OHADA Uniform Acts.
Before any payment, you are entitled to a detailed and clear quote.
Every payment gives rise to a traceable proof of payment.
Update at every important step of your order or installation.
Photos of goods before dispatch, installation photos.
After-sales support for technical products and installations.
Replacement, repair or refund if non-conformity is established.
ETS Mondésir collects only the data necessary to process your requests:
This data is never sold, transferred or shared with third parties for commercial purposes.
Data retained for the duration of the commercial relationship + 5 years after the last transaction (accounting obligations).
Your rights: Access to your data, rectification, erasure after end of commercial relationship, objection to certain uses. To exercise these rights: [email protected]
Last updated: January 2025
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